Insurance company steps up to help Castillo's customer

Insurance company steps up to help Castillo's customer
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    FROM GLOBAL SUSTAINABLE SEAFOOD INITIATIVE. CHEATED OR LIED TO OR SCAMMED? SHE IS TACKLING EVERY OPPORTUNITY THAT IS MAKING SOMETHING THAT IS GOING WRONG RIGHT. BETTER CALL BEHNKEN! OUR BETTER CALL BEHNKEN INVESTIGATION IS GETTING RESULTS FOR A MAN FROM RUSS KINN. KEITH BRADLEY IS ONE OF MANY WHO DROPPED OFF HIS WRECKED VEHICLE ON U.S. 41. AND THEY CASHED THE CHECK FROM KEITH'S INSURANCE COMPANY, BUT THEY DIDN'T DO THE WORK. AND AFTERNOON OUR REPORT, INFINITY INSURANCE IS STEPPING UP TO HELP. 8 ON YOUR SIDE INVESTIGATOR SHANNON BEHNKEN IS JOINING US NOW TO GIVE US THE GOOD NEWS. THERE IS A SILVER LINING. Reporter: YES. AT FIRST THE INSURANCE COMPANY SAID THEY COULDN'T HELP HIM, BUT OUR REPORT MADE THE DIFFERENCE. A SPOKESPERSON TELLS ME THEY DECIDED TO START OVER WITH THIS CLAIM. I'M NOT WORRIED NOW. I THINK MY CAR IS IN GOOD HANDS. Reporter: HE KNEW HE BETTER CALL BEHNKEN AFTER DROPPING OFF HIS TRUCK AT PAINT AND COLLISION IN RUSS KINN, AND THEN LEARNING THAT THE COMPANY CASHED HIS INSURANCE CHECK BUT DID NOT FIX HIS TRUCK. COMPLETELY DIFFERENT. EVERYTHING. THE BUMPER, ALL OF THE LIGHTS WERE OFF, EVERYTHING WAS OFF. Reporter: AT FIRST INFINITY INSURANCE TOLD KEITH HE WAS ON HIS OWN BECAUSE HE DIDN'T USE ONE OF INFINITY'S PREFERRED BODY SHOPS. WELL, AFTER A FEW CALLS FROM ME AND NUMEROUS BETTER CALL BEHNKEN REPORTS SHOWING A WIDE SPREAD PROBLEM AT THE NOW CLOSED SHOP, INFINITY DECIDED TO FIX KEITH'S TRUCK AFTERALL. ONCE WE GOT INVOLVED, THINGS CHANGED. OH, THINGS CHANGED DRAMATICALLY ONCE YOU GOT INVOLVED. I THANK YOU WHOLE HEARTEDLY. IT MEAN AS LOT. Reporter: KEITH DROPPED OFF THE SHOP THIS WEAK AND IT IS EXPECTED BACK SOON. THEY SAID WE'RE GOING TO BE ON TOP OF THIS. YOU DON'T HAVE TO WORRY ABOUT A THING. WHEN I ARRIVED AND DROPPED MY VEHICLE OFF, THEY SAID YOU'RE FROM KASS TELLO. THEY'RE FINE. DON'T WORRY. WE'RE GOING TO TAKE CARE OF YOUR VEHICLE. HE IS WORKING WITH AAUTHORITIES TO INVESTIGATE WHAT WENT WRONG. DO YOU WANT THE BODY SHOP OWNER HELD ACCOUNT ?BL. YES. I THINK WHEN YOU HAVE A SHOP IN THE COMMUNITY WHERE PEOPLE LOOK FOR YOU FOR A SERVICE, IF YOU'RE NOT WILLING TO HONOR THAT SERVICE, YOU SHOULD NOT TELL THEM THAT YOU ARE. WE L. Reporter: WE STOP BID THE SHOP TODAY TO FIND NO ACTIVITY. THE PHONE IS DISCONNECTED AND THE SHOP APPEARED CLOSED FOR BUSINESS. THAT IS NOT GOOD AT ALL. Reporter: NOT GOOD FOR ALL OF THE OTHER PEOPLE WHO ARE WAITING. WHAT ABOUT LAW ENFORCEMENT RTHEY GETTING INVOLVED? THEY CASHED THAT CHECK FROM KEITH. Reporter: THEY DID AND THE STATE CFO'S OFFICE HAS A LIST OF COMPLAINTS, MANY OF THOSE CAME DIRECTLY FROM ME AND SEVERAL CUSTOMERS TELL ME THEY HAVE CALLED THE, AND IT IS GOOD TO HEAR THAT SOME OF THE INSURANCE COMPANIES ARE MAKING IT RIGHT. KASS TYO'S CLOSED FOR NOW A FOLLOW-UP IS COMING, I'M STURE.
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